Do you want to contact our support team? Do you have questions about our offers and services? Find here all the answers to your questions.
Join us every Thursday afternoon for a tour of the virtual campus alongside our Custom Success Manager, Anthony Sapin. During these interventions, you will be able to discover the many spaces of the virtual campus and train you in its use. Breathe new life into your EHS training journey with Immersive Factory!
Custom Success Manager at Immersive Factory
Trainer's Tutorial N°1 - How to customize your campus?
Trainer's Tutorial N°2 - First steps on the application
Trainer's Tutorial N°3 - First steps in the virtual campus
Trainer's Tutorial N°4 - Menu & Settings
Trainer's Tutorial N°5 - Help & Map
Trainer's Tutorial N°6 - How to display a PDF file on a room screen?
Trainer's Tutorial N°7 - How to run a poll & display its results?
Trainer's Tutorial N°8 - Discover the different rooms
For any problems or difficulties, please contact our Custom Success Manager via our live chat or by email.
Our customer support is available from 9 am to 6 pm from Monday to Friday (French time zone):
For any demo requests by videoconference or to contact our Key Account Managers:
To use a VR headset, your computer must meet the following minimum system requirements:
(Source NVIDIA : https://www.nvidia.com/geforce/technologies/vr/)
|Check the status of the headset's diode|
For more information, you can read this SteamVR Troubleshooting article.
|Reboot the headset|
|Check the wire connections|
|Restart the link box|
Steam VR must be installed regardless of the VR PC headset used (HTC, Windows Mixed Reality....)
Turn off the controller and right-click on the flashing symbol and then click on "identify"
It is possible that you have taken the left controller in your right hand. Change your hand levers, making sure to put the straps back on.
Yes, this grid corresponds to the surface that you set up when you installed your helmet. This allows you to see the extent of the area in which you will be able to move freely once the helmet is put on your head. Moving beyond this grid may result in collisions with furniture, people, or walls.
Try to stay in the center of the RV area as much as possible. If the grid appears permanently, redo the room settings.
Check that the headset is properly positioned and properly adjusted on your head. For optimal visibility, it is necessary to properly position the screen in front of your eyes. If the headset is not tight enough (drooping) or if it is badly positioned, the headset is not in front of your eyes; be especially careful with people who have a bun/ponytail.
You have certainly put your head through a closet or a wall of the simulation, take a few steps back to regain the vision of the environment.
You need to redo the calibration. To do this, close the exercise and re-calibrate the chair according to the calibration instructions in the workshops.
Most of the time it is enough to restart Steam VR (and/or Windows Mixed Reality, if necessary). If the problem persists, check that all the cables are well connected and that no cable is damaged. You can also contact our support team.
Overheating of the helmet can lead to loss of position and jerky vision. Remember to close Steam VR (and Windows Mixed Reality if applicable) when not using the simulation.
If you change the layout of the room (add a chair, bags on the floor...) after setting up your helmet, it may lose its position in the space.
You need to change the audio output device. To do this, click on the sound icon at the bottom right of your screen.
Then click on the small arrow in the top right corner of the window that opened. You can then choose the desired audio output device.
Yes, as the hub is a collaborative work platform, yet is necessary to have an internet connection to connect to the campus. However, if you have the eSafety Workshop package, you have access to all the workshops offline.
Headset and controllers
Wash your hands before using headsets and handling shared equipment. Use nitrile gloves for cleaning and discard them after each use. Between cleanings, wash your hands thoroughly or use a disinfectant gel.
Clean equipment between uses with non-abrasive antibacterial wipes.
For units that do not have wipeable face interfaces, use VR headset face shields while following the same cleaning guidelines as above between uses.
Use a dry microfiber optical lens cloth to clean the lenses on your headset. Do not use liquid, alcohol-based or chemical cleaners.
Note: Alcohol-based cloths should not be used on the lenses as they may damage them. Alcohol-based wipes should only be used on other components of the headset. Use them with care.
Augmented Reality superimposes virtual elements on a real environment using a telephone or connected glasses equipped with one or more cameras. Augmented Reality applies this "filter" over reality at the same time as you film the scene. Not to be confused with video post-production which will add virtual effects after the video has been recorded.
The room, identified with its ID code, is a space separate from the rest of the hub in which you can watch a movie, give a lecture or practice a training session.
Virtual Reality allows you to be immersed in a virtual environment created in 3D. With the help of a virtual reality headset and controllers, you can interact with the environment.
There is also what is called 360°, not to be confused with VR. This one does not offer any interaction with the environment. The experience places the user as a spectator of the scene, without being able to move around. This medium is accessible via VR headset, phone, or computer.
The hub is a collaborative work platform. You can meet with your colleagues in an environment conducive to working, learning and sharing knowledge.
An avatar is a virtual alter-ego. It will represent you as a person in the game. You can customize it to your image.
Extended Reality is the term for the different forms of immersive realities such as VR, AR or MR (Mixed reality, which makes AR and VR work at the same time).
User: He can watch his own videos from the catalog offered in the cinema.He can attend a conference or training. He can launch workshops and finally, create an office.
Trainer: He can add and delete videos in the cinema. He can also get on the stage and speak in the conference room. He can create training and conference rooms.
Trainer and user rights + He can manage the different exercises, the name of the hub and its colors.
You need to follow these steps:
To move around in the hub, simply use the left click of your mouse. Point your avatar in the desired direction and then click. This will have the effect of teleporting you in the chosen direction.
Teleportation is possible when a green mark appears on the ground. You can manage the distance at which you teleport by holding the right click and aiming at the ground.
If the mark does not appear, it is not possible for you to move.
Warning: The movement is disabled when you are in the hub menu (after right-clicking, a gray bar appears at the bottom of your screen). To leave the menu and make the movement available again, you have to right-click.
Make sure that you have a connected and working microphone on your computer. The hub will automatically use the default recording device. (For more information see the Microsoft pages on microphone setup and troubleshooting).
If the microphone logo at the bottom center of your screen is white, your microphone is activated. If it is red and crossed out, you need to activate it.
To activate the microphone in the Hub, simply right click to open the menu and then click on the microphone icon which will change color to white, this means that your microphone is activated.
To know if your microphone is working, when it records and retransmits noise, the microphone icon is highlighted in yellow.
Once you are logged in, follow these steps:
You have two possibilities:
Here are the steps to retrieve the ID code :
Here are the steps to invite a colleague:
You can get to a colleague in two ways :
Here are the steps to use the ID code :
From the first page of the application
From the hub
Here are the steps to join by invitation:
From the hub
Attention: You will be able to join your colleague if you have the rights to join the room he is in.
It depends on where you are in the room. When you sit facing the screen the ambient noise is turned off so you can watch and listen to the video without being disturbed.
The choice of the video is yours, which means that every user who is in the cinema will be able to watch a video without others seeing it. This allows different users to watch different videos at their own pace.
Speaking rights in the conference room are restricted to certain roles in order to avoid parasitic noise and to allow a better listening of the subject being presented.
Only organizers and trainers can speak and present documents in this room.
When opening the hub, if you are confronted with an infinite load, it is possible that your network environment is blocking access to the hub.
To correct this problem, please contact our support to find out how to proceed.
If you encounter a problem in the hub, you should contact support:
For any other request
The workshops present on the hub are chosen by the organizer from the Immersive Factory catalog.
The management of these workshops is accessible via this page, provided you have the required rights.
Each workshop can be used up to three times in one day by each user.
It is up to the organizer to choose the number of available uses.
If you no longer have access to the workshops, there are several possibilities:
The recommended configuration is as follows:
You may have turned off the sound from the hub.
To turn the sound back on, follow these steps:
If the icon is not crossed out and red it is most likely a problem coming from windows. We then invite you to go to the microsoft website at this address in order to troubleshoot.
Connect your VR headset to your computer and launch the Immersive-hub application.
Make sure you have installed SteamVR on your PC beforehand.
The hub can be accessed from a computer, tablet windows, a VR headset PC.
It may be that when you lose the internet briefly, the hub has figured out that you are connected. To solve the problem please restart the hub.
If this doesn't fix your problem, please contact support who can help you further.
To invite employees to join you on your virtual campus, log in to your account:
Pour inviter des collaborateurs à vous rejoindre sur votre hub, connectez-vous à votre compte: