Customer Support at Immersive Factory: Your Complete Guide

At Immersive Factory, we understand the importance of efficient and responsive customer support to ensure an optimal user experience. Our support service is dedicated to assisting you at every stage of your journey with our solutions, offering quick and personalized help. Discover in this article how our support works and how it can help you make the most of our services.

How to contact Immersive Factory’s customer support?

If you need assistance, our support team is easily accessible. To contact us, simply visit our website and use the chat bubble for direct communication.

Our support is available Monday through Friday, from 10 am to 5 pm, ready to solve your problems or answer your questions efficiently.

Why call on support?

Whether you encounter a technical problem, a bug in the exercises, questions about your license, or any other question related to the solution you have chosen, our team is here to help. We cover a wide range of requests to ensure that your experience with our solutions is the best possible.

What happens when you contact Immersive Factory's support?

• Sending your message: It all starts with your request, sent via our online chat system, always try to be as comprehensive as possible.
• Identification of the request: Our team examines the nature of your problem to find the best way to help you.
• Resolution: If the problem can be resolved quickly, we do so on the spot. Otherwise, we mobilize the entire team, including sometimes our production team, to work together to resolve your problem efficiently.

Immersive License: A New Feature for Customer Support

To further improve our support, we are introducing "Immersive License," an application designed to simplify the management of your licenses on VR headsets, including activating the "Offline" mode for your exercises.

This tool becomes essential for effective support and is easy to install and use. It allows you to see the licenses activated on your headset and to activate them whenever you want if it is not already done. On the support side, this will allow us to have directly the information we need in case of a request or problem from your side. For more information, including the installation guide, consult the user manual.

Conclusion

Our goal at Immersive Factory is to provide flawless customer support to allow you to fully enjoy our VR solutions. With easily accessible communication channels, a dedicated team ready to solve your problems, and innovative tools like "Immersive License," we are here to ensure a smooth and satisfying user experience.

For any questions or assistance needs, do not hesitate to contact our support team. We are here to help!